Refund Policy

We value your satisfaction and aim to provide reliable, high-quality digital services. Please review our refund policy carefully before making a purchase.

General Policy

All Sales Are Final: Due to the digital nature of our products and services, we do not offer refunds or exchanges once an order has been processed—unless an exception applies as outlined below.

Eligibility for Refunds

• Service Malfunction: If the product or service does not function as described or is defective, you may qualify for a refund.
• Notification Window: You must contact us within 7 days of your purchase date to be eligible.
• Proof of Issue: Supporting evidence such as screenshots, logs, or error documentation must be provided with your request.

How to Request a Refund

1. Contact Support: Email us at support@pvb.llc with your order details and a description of the issue.
2. Review Process: Our team will evaluate your request within 10 business days.
3. Outcome: If your claim is approved, we will process the refund. If denied, we will provide a written explanation.

Refund Details

• Method: Refunds will be issued to the original payment method used for the purchase.
• Timing: Refund completion time depends on your bank or payment provider.

Non-Refundable Situations

• Change of Mind: We cannot issue refunds for buyer’s remorse or dissatisfaction unrelated to product performance.
• Used or Activated Services: Refunds will not be provided for services that have been accessed, partially used, or activated.

Policy Updates

We may revise this Refund Policy periodically to reflect changes in our services or compliance requirements. Updates will be posted on this page with a new effective date.

Need Help?

If you have questions or need assistance with a refund-related issue, please contact us by emailing support@pvb.llc or opening a ticket through our Discord: https://discord.gg/nUNT5HvyjH.